Privacy Policy

MiL Architects Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you use our website or engage our services, why we use it, how we protect it, and your rights under UK data protection law.

Who we are

MiL Architects Ltd is a UK-registered residential architectural practice. We are the data controller for the personal data we process in connection with this website and our services.

If you have any questions about how we use your personal data, please contact us at info@mil-architects.co.uk.

What personal data we collect

Depending on how you interact with us, we may collect your name, email address, telephone number, project or property information, and the contents of communications you send to us by email, telephone or through our website.

We may also collect technical information about your use of our website, such as information about your device, browser and how you interact with the website. Where we use non-essential analytics cookies or similar technologies, these will only be used where the required consent has been obtained.

We may receive information from third parties where this is necessary to provide our services or administer a project. Where we obtain personal data from another source, we will provide the information required by applicable data protection law about the source and how we use that information.

How we use your personal data

We use personal data to respond to enquiries and requests for information, discuss and provide architectural services, communicate with clients and prospective clients, administer projects and our relationship with you, maintain appropriate business and service records, comply with legal and regulatory obligations, protect the security of our website and services, and improve the website and our services.

Where you have given consent for non-essential analytics or similar technologies, we may use the resulting information to understand how visitors use our website and to improve its performance and usability.

We will only use personal data for purposes that are compatible with the purposes for which it was collected, or where otherwise permitted or required by law.

Our lawful bases for processing

We use different lawful bases depending on the purpose for which personal data is processed.

Where processing is necessary to take steps at your request before entering into a contract, or is necessary to perform a contract with you, we rely on performance of a contract.

Where you contact us about our services, we may rely on legitimate interests to respond to your enquiry, communicate with you and administer our relationship with you. Our legitimate interests include operating and developing our architectural practice, responding appropriately to enquiries, maintaining business records and providing and improving our services.

Where we are required to process personal data to comply with a legal obligation, we rely on legal obligation.

Where we use consent as our lawful basis, for example for certain non-essential analytics cookies or similar technologies, we rely on your consent. You may withdraw consent at any time, and we will explain how to do this where consent is requested.

We will not use consent as a substitute for another lawful basis where another lawful basis properly applies.

Who we share personal data with

We may share personal data with organisations that provide services to us where this is necessary for the operation of our business or the delivery of our services. These may include IT, website hosting, software, communications, professional, accounting, legal and other service providers.

Where a third party processes personal data on our behalf, we require appropriate contractual and security arrangements in accordance with applicable data protection law.

We may also disclose personal data where necessary to comply with a legal obligation, protect our rights or the rights of others, prevent or investigate fraud or other unlawful activity, or where disclosure is otherwise permitted or required by law.

We do not sell personal data.

International transfers

Some service providers we use may process personal data outside the United Kingdom. Where personal data is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

Further information about relevant safeguards can be requested from us using the contact details below.

How long we keep your personal data

We retain personal data only for as long as it is necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, regulatory or reporting requirements, resolve disputes, enforce agreements or establish, exercise or defend legal claims.

Different categories of personal data may therefore be retained for different periods. When personal data is no longer required, we will securely delete it or anonymise it where appropriate.

Your rights

Depending on the circumstances and the lawful basis on which we process your personal data, you may have the right to request access to your personal data, correction of inaccurate or incomplete personal data, erasure of your personal data, restriction of processing, or portability of personal data.

You may also have the right to object to certain processing, including processing based on our legitimate interests. Where we rely on your consent, you have the right to withdraw that consent at any time.

These rights are subject to certain legal conditions and exemptions, so they will not necessarily apply in every circumstance.

If you wish to exercise any of your rights, please contact us at info@mil-architects.co.uk.

Cookies and analytics

Our website may use cookies and similar technologies that are necessary for the operation and security of the website.

Where we use non-essential cookies, including analytics cookies, we will obtain the required consent before using them and provide information about what they do and why they are used. You can change or withdraw your cookie choices using the controls provided on the website.

Analytics cookies are not treated as strictly necessary merely because they are used to measure website usage; where applicable, the required consent will therefore be obtained before they are used.

Automated decision-making

We do not currently make decisions about individuals based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on them.

Where technology or automated tools are used as part of providing our services, they do not replace the professional judgement and responsibility of MiL Architects Ltd.

Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Complaints

If you have concerns about how we have handled your personal data, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Further information about making a complaint is available from the ICO.

Contact

For any privacy-related question, data protection request or exercise of your rights, please contact:

MiL Architects Ltd
Email: info@mil-architects.co.uk